Question 1

Is my data secure?

Accepted Answer

Yes. We use industry-standard encryption for all data transmission and storage. Your photos are processed securely and never shared with third parties. You can delete your account and all associated data at any time.

Question 2

Do you sell my data?

Accepted Answer

Never. We do not sell, rent, or share your personal data or photos with third parties for marketing purposes. We make money from Premium subscriptions, not from selling your data. See our Privacy Policy for complete details.

Question 3

Are my photos used to train AI?

Accepted Answer

No. Your photos are analyzed to identify your items using existing AI models, then stored securely in your cabinet. We never use your images to train, fine-tune, or improve AI models. Your collection remains private and is never fed into machine learning pipelines.

Question 4

Who can see my cabinet?

Accepted Answer

Your cabinet is private by default and only visible to you. If you choose to make it public in your profile settings, others can browse your collection. Premium users have additional control to hide specific items while keeping others visible.

Question 5

Can I delete my scans?

Accepted Answer

Yes. You can delete any item from your cabinet at any time. Deleted items are permanently removed from our servers within 24 hours.

Question 6

Where is my data stored?

Accepted Answer

Your data is processed and stored on EU servers with GDPR compliance built in from the ground up. We follow strict data protection standards.

Question 7

How long do you keep my data?

Accepted Answer

We retain your data for as long as your account is active. If you delete your account, all personal data and photos are permanently removed within 30 days. Anonymized usage statistics may be retained for service improvement.

Question 8

What is Curiosa?

Accepted Answer

Curiosa is your personal digital archive for oddities, antiques, heirlooms, and collectibles. Photograph your treasures and our AI will identify them, estimate their value, assign a rarity score, and provide historical context, all preserved in your private cabinet.

Question 9

What types of items can I scan?

Accepted Answer

Our AI is trained on a vast variety of valuables including art and antiques, family heirlooms, vintage toys, coins and stamps, trading cards, taxidermy, fossils, medical instruments, anatomical specimens, vintage scientific equipment, mourning jewelry, apothecary items, and much more. If it's valuable, unique, or unusual, we can help archive it.

Question 10

How do I scan an item?

Accepted Answer

Tap the 'Scan' button, point your camera at the item, and take a clear photo. You can capture up to 3 photos per item to show different angles. For best results, ensure good lighting and capture any distinctive markings or details.

Question 11

How much does it cost?

Accepted Answer

Start for free, then get more scans from €2.99. Buy a scan pack (25 for €9.99) or upgrade to Premium for 100 scans per month plus features like private cabinet options and value tracking for €8/month or €80/year.

Question 12

How do I change my email address?

Accepted Answer

You can update your email address from your Profile page. You'll receive a confirmation email to verify the new address before the change takes effect.

Question 13

Can I export my collection data?

Accepted Answer

Yes. You can request a full export of your collection data including item details, valuations, and images. Contact us through the Contact page to request your data export in a portable format.

Question 14

How do I delete my account?

Accepted Answer

You can delete your account from your Profile settings. This will permanently remove all your data, including your cabinet, scan history, and personal information within 30 days. This action cannot be undone.

Question 15

What happens to my items if I downgrade from Premium?

Accepted Answer

Your cabinet items remain intact when downgrading. All users have unlimited saved items, so your collection stays complete. However, you'll no longer receive monthly scans unless you have bonus scans available.

Question 16

Can I transfer my collection to another account?

Accepted Answer

Currently, collection transfers between accounts are not supported. If you need assistance with account changes, please contact our support team.

Question 17

Can I track my collection's value over time?

Accepted Answer

Yes! Your cabinet includes a portfolio summary showing your total estimated value. Premium users can view price history charts for individual items and track how their collection's value changes over time.

Question 18

What is the Watchlist feature?

Accepted Answer

The Watchlist (Premium feature) lets you follow interesting items from other collectors' public cabinets. You'll be able to track items you're interested in and keep an eye on similar pieces in the community.

Question 19

Can I update the estimated value of my items?

Accepted Answer

Premium users can request updated price estimates for any item in their cabinet. This is useful when market conditions change or when you want the latest valuation for insurance or estate planning purposes.

Question 20

What are Collector Badges?

Accepted Answer

Based on your collection, you'll earn a Collector Archetype badge (like 'Eclectic Curator' or 'Natural Historian') that reflects your collecting style. You'll also earn tier badges as your cabinet grows.

Question 21

Can I add notes to my items?

Accepted Answer

Yes! Each item in your cabinet has a Collector Notes section where you can add personal information like purchase history, sentimental value, or provenance details that the AI might not know about.

Question 22

How accurate is the AI appraisal?

Accepted Answer

Our AI is trained on millions of auction records, museum catalogs, and collector databases. While we strive for accuracy, all appraisals are estimates for entertainment and general guidance only. For significant transactions, always consult professional appraisers and auction houses.

Question 23

Can I use this for insurance or legal purposes?

Accepted Answer

No. Curiosa provides estimates for entertainment and general guidance only. Our appraisals are not certified and should not be used for insurance claims, legal disputes, estate valuations, or any official purpose. Please consult licensed appraisers for such needs.

Question 24

What if the AI can't identify my item?

Accepted Answer

While rare, some items may be too obscure or the image quality too poor for accurate identification. In these cases, we'll let you know. Check out our Scan Tips page for photography guidance, or try capturing different angles or details.

Question 25

How is the rarity score calculated?

Accepted Answer

Rarity scores (1-10) are based on auction frequency, market availability, age, condition, provenance, and cultural significance. A score of 1 is common, while 10 represents unique or museum-quality pieces. See our Rarity Score Explained page for details.

Question 26

Why do valuations change over time?

Accepted Answer

Market conditions fluctuate constantly. Antique and collectible values are influenced by trends, economic conditions, auction results, and collector demand. Our AI updates its knowledge to reflect current market data, which may result in value changes.

Question 27

What's included in Premium?

Accepted Answer

Premium (€8/month or €80/year) includes: 100 scans per month, priority AI processing, private cabinet options, ability to hide individual items, update price estimates anytime, portfolio value tracking with charts, watchlist feature, and early access to new features.

Question 28

Can I cancel my subscription?

Accepted Answer

Yes, you can cancel anytime from the Pricing page using the 'Manage Subscription' button. You'll retain premium access until the end of your current billing period.

Question 29

Do unused scans roll over?

Accepted Answer

Starter users get 5 scans with their one-time purchase (they don't reset). Premium users get 100 scans per month that reset every 30 days. Bonus scans purchased separately never expire.

Question 30

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, debit cards, and Apple Pay/Google Pay through our secure payment processor, Stripe.

Question 31

Is there a refund policy?

Accepted Answer

We offer a 7-day money-back guarantee for new Premium subscribers. Contact us within 7 days of your first payment for a full refund. After 7 days, we do not offer refunds for unused subscription time.

Question 32

Will my price change if you update pricing?

Accepted Answer

Existing subscribers are typically grandfathered into their current pricing for a reasonable period. We'll notify you at least 30 days in advance of any price changes affecting your subscription.

Question 33

How do I suggest a new feature?

Accepted Answer

We love hearing from our community! Visit the Feature Request page to submit your ideas. We review all suggestions and prioritize based on community interest.

Question 34

How do I report a bug?

Accepted Answer

If you encounter any issues, please use our Bug Report page to let us know. Include as much detail as possible, screenshots and steps to reproduce the issue are very helpful.

Question 35

How can I contact support?

Accepted Answer

You can reach our support team through the Contact page. We typically respond within 24-48 hours.

Question 36

Is there a community forum or Discord?

Accepted Answer

Not yet, but we're considering community features based on user interest. Follow us on social media for updates on new features and community initiatives.

Question 37

Why is my scan taking so long?

Accepted Answer

AI analysis typically takes 5-15 seconds. Complex or unusual items may take longer. If a scan exceeds 30 seconds, it will timeout and you can retry. Premium users get priority processing.

Question 38

The app isn't recognizing my item correctly. What should I do?

Accepted Answer

Try taking a clearer photo with better lighting, capturing distinctive features or markings, and photographing from multiple angles (you can upload up to 3 photos per scan). If problems persist, the item may be outside our training data.

Question 39

Can I use Curiosa offline?

Accepted Answer

The app can be installed and browsed offline, but scanning requires an internet connection for AI processing.

Question 40

How do I install the app on my phone?

Accepted Answer

Curiosa is a Progressive Web App (PWA). On iOS, open in Safari and tap Share > Add to Home Screen. On Android, tap the install prompt or use Menu > Add to Home Screen. The app will then work like a native app.

Question 41

What browsers work best?

Accepted Answer

Curiosa works best on modern browsers like Chrome, Safari, Firefox, and Edge. For the best experience on mobile, we recommend Chrome on Android and Safari on iOS.

Question 42

Are there items you won't scan?

Accepted Answer

Yes. We cannot process items involving illegal wildlife products (ivory, endangered species), Nazi memorabilia, stolen artifacts, or items that violate our terms of service. Such items will be flagged and rejected.

Question 43

Why was my scan flagged for moderation?

Accepted Answer

Certain items trigger automatic review for legal and ethical compliance. This helps us maintain a safe and responsible platform for all collectors.

Question 44

What if my item was incorrectly flagged?

Accepted Answer

If you believe your item was incorrectly flagged, you can submit an appeal directly from the scan result. Our moderation team will review your appeal and respond as quickly as possible.

Question 45

Can I report an incorrect appraisal?

Accepted Answer

Yes. Use the feedback option on any scan result to report issues. Your input helps improve our AI and benefits the entire collector community.

Frequently Asked Questions

Privacy & Security

Getting Started

Account Management

Features

Accuracy & Appraisals

Subscription & Billing

Support

Technical Issues

Content & Moderation

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